This is the full English version of our privacy policy, not a machine translation. Section numbers match the Arabic version one to one, so any section can be cross-checked between the two languages. Both versions carry equal weight.
Who we are and what this policy covers
Al-Mizeej General Trading Company is an Iraqi company based in Baghdad — Al-Saydiya, Khadami Al-Saydiya, near Al-Malaki Hospital. We operate two lines of business: Future Eyes, which sells imported pre-owned Apple devices in the Iraqi market, and Mizeej, an e-commerce platform.
This policy explains how we handle your data in three places: this website, al-mizeej.com; the messages you send us on the Facebook Pages, Instagram accounts and TikTok account we operate; and the purchase orders that reach us. The data controller is Al-Mizeej General Trading Company, and the contact address for privacy matters is info@al-mizeej.com.
Your data when you contact us on Messenger, Instagram and TikTok
We operate our accounts on these platforms through an internal application of our own, which connects to each platform's official interface:
When you message us or comment on a post, we receive the following through those interfaces:
- The content of your message or comment, including any photo or voice note you send with it
- Your display name and account picture on the platform, and your username where the platform provides it
- A technical conversation identifier issued by the platform, which does not reveal your account outside our Page or account
- The ad you arrived through, if you reached us from an ad
We do not collect your friend or follower list, your posts or videos, the accounts you follow, or any data from your account outside the conversation itself. We do not request any Meta or TikTok permission that would allow us to.
2.1 Replies are written by a human
Every reply you receive from our accounts is written by a member of our customer service team. We do not use automated replies, we do not send bulk messages, and we do not add you to any mailing list. We never start a conversation with you: we only reply to a conversation you started.
2.2 If you delete your message on Messenger or Instagram
If you delete a message from the conversation, Meta notifies us, and our copy of it — the text and any attached files — is deleted automatically within seconds. You do not need to contact us or submit any request.
TikTok messages are deleted from our systems automatically when the retention period ends (one month from last contact), and you can ask us to delete them sooner at any time.
2.3 Our copy and the platform's copy are separate
This policy covers only the copy held by us. The copy stored by Facebook or Instagram is governed by Meta's privacy policy, and the copy stored by TikTok by TikTok's privacy policy; it is deleted from your account settings on the platform itself, not by us.
Your data through the website and orders
- When you place an order: your name, phone number, the governorate and address needed for delivery, and the details of the device or product ordered
- When you email us: your email address and the content of your message
- Raw technical logs generated automatically by the server: IP address, browser type, and request time
al-mizeej.com uses no tracking cookies, no visitor analytics, and no advertising pixel. There is no login and there are no user accounts on this website.
Why we use your data
- To reply to your message or question
- To fulfil and deliver your order and to handle warranty follow-up
- To evidence a transaction in the event of a dispute or a warranty claim
- To measure which of our ads led to an order (details in section 7)
- To meet accounting requirements and the provisions of Iraqi law
- To operate our systems and protect them from abuse and fraud
We do not use your data for any other purpose without telling you.
Promotional messages
We send offers and updates by email and SMS only, and only with your prior consent. You can stop them at any time by writing to info@al-mizeej.com, and doing so has no effect on your orders or your warranty.
We do not send promotional messages, offers, or marketing reminders through Messenger, Instagram Direct or TikTok messages. Our use of these channels is limited to replying within a conversation you started.
Retention periods
We keep each type of data for as long as the purpose it was collected for requires, and then delete it:
Why one month?
Every product we sell carries a one-month warranty. During that month the conversation may be needed to prove what we agreed — the device's specification, condition, price and delivery date — so we keep it to protect your warranty rights. Once the warranty ends it serves no purpose, and it is deleted.
| Data | Retention |
|---|---|
| Conversation and comment content (Messenger, Instagram, TikTok) | One month (30 days) from last contact — the warranty period |
| Photos and voice notes | Deleted together with their conversation |
| Raw technical logs | 30 days |
| Order records | As required for accounting and warranty |
Each new message from you restarts the month, because the period runs from last contact. If you request deletion before these periods end, we delete everything we are not required to keep by law or by the warranty. The details are on the data deletion page.
Who has access to your data
- Our team: the employees assigned to customer service and order fulfilment, each only as far as their task requires
- DigitalOcean, LLC: the hosting and storage provider our servers run on
- Delivery companies: we hand over the name, phone number, and address needed to deliver your order, and nothing else
- Meta Platforms: when an order is placed from a Messenger or Instagram conversation, we send Meta a purchase event containing our page-scoped conversation identifier, the order number and value, the products and a governorate code — solely to measure which of our ads led to the order. We do not send your name, phone number or address
- TikTok: the messages you send us on TikTok pass through TikTok's servers and are subject to TikTok's own privacy policy
- Public authorities: upon a binding legal request
We do not sell or rent your data, and we do not share it for advertising purposes except as described above to measure our ad performance on Meta. We do not hand it to any data broker or third party for that party's own marketing purposes.
Data security
We use an encrypted connection (HTTPS/TLS) and restrict access to customer data through role-based permissions — each employee sees only the conversations of the Pages and accounts assigned to them. Staff passwords are stored hashed, and we keep secured backups. No system is completely secure, so we review permissions regularly and keep the smallest amount of data that still lets the work get done.
Your rights and how to exercise them
- Access a copy of the data we hold about you
- Correct any inaccurate data
- Delete your data
- Stop promotional messages
- Object to a particular use of your data
To exercise any of these rights, write to info@al-mizeej.com and we will respond within 30 days. For deletion specifically, the steps are set out on the data deletion page.
Children
Our services are intended for adults. We do not knowingly collect data from anyone under 13, and if we learn that such data has reached us, we delete it.
Changes to this policy
We publish any change on this same page with a new version number and an updated date at the top. If a change is substantial — a change to retention periods, or to who has access to your data — we say so clearly.
Changes in version 3.0: TikTok added as a messaging channel; conversation retention set to one month (our warranty period); disclosure of the purchase event we send to Meta for ad measurement.
Contact us
For any question about this policy or about your data:
- Company
- Al-Mizeej General Trading Company
- Address
- Baghdad — Al-Saydiya, Khadami Al-Saydiya, near Al-Malaki Hospital
- info@al-mizeej.com
- Phone
- +964 782 228 8848